About River House

Privacy Policy

Information Collection and Use

River House B&B is the sole owner of the information collected on this website. We do not sell, share or rent this information to others, except as disclosed in this policy. Information is collected at various points depending on how you interact with our website.

Contact Form Submissions

If you send an enquiry via our contact form, the details you provide (such as your name, email address and message) will be emailed to our team. These emails are stored securely so we can respond to your enquiry.

Gift Voucher Orders

When you purchase a gift voucher via our website, we collect personal information such as your name, billing address, email address, and order details. This information is used solely for the purpose of processing and fulfilling your order.

Online Payments via Stripe

We use Stripe to process payments for gift voucher purchases. When you make a payment on our website, your payment details are securely transmitted to Stripe for processing. Information shared with Stripe includes your name, email address, and billing address.

Stripe may store your data outside of the UK or European Economic Area in line with its compliance with international data protection laws.
You can view Stripe’s privacy policy at: https://stripe.com/gb/privacy

Google Analytics

We use Google Analytics to understand how visitors use our website. This service collects anonymous information such as your IP address, browser type, referring pages, and time spent on the site.

This information helps us monitor and improve our website experience. Data collected may be stored outside the UK or European Economic Area (EEA).
More about Google’s data practices can be found at: https://support.google.com/analytics/answer/6004245?hl=en-GB

Google reCAPTCHA

We use Google reCAPTCHA on forms to help prevent spam and abuse. This tool analyses site visitor behaviour and may collect hardware and software information such as device and app data. It operates subject to the Google Privacy Policy and Terms of Use:

Website Backups

Our website is regularly backed up for security and recovery purposes. These backups are stored securely using Dropbox, which may store data outside the UK and EEA. Dropbox complies with international data protection laws.
You can find Dropbox’s privacy policy at: https://www.dropbox.com/privacy

Backups are retained for a maximum of 60 days before being deleted.

Links to Other Websites

This website may contain links to other sites. River House B&B is not responsible for the privacy practices or content of external websites. We recommend reviewing the privacy policies of those sites if you choose to follow their links.

Your Rights

You have the right to:

  • Access any personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data (in certain circumstances)
  • Object to processing or request data portability

To exercise your rights, please contact us using the details below. We aim to respond to data requests within 30 days.

Contact:
Phone: 01729 830 315
Email: info@riverhousemalham.co.uk

Cookie Policy

This website uses cookies – small text files that are stored on your device – to improve functionality and performance.

Types of Cookies We Use

Essential Cookies
  • spu_closing_#### – Used to prevent a pop-up from appearing repeatedly to the same user. Expires after 24 hours.
  • wordpress_test_cookie – Tests whether cookies are enabled on your browser. Expires at the end of the session.
Analytics Cookies
  • _ga – Used to distinguish users. Expires after 2 years.
  • _gid – Used to distinguish users. Expires after 24 hours.
  • _gat – Used to throttle request rate. Expires after 1 minute.

More information: Google Analytics Privacy

Security Cookies (Google reCAPTCHA)

Used by Google reCAPTCHA to protect our forms from spam and abuse. These may include:

  • _GRECAPTCHA
  • Cookies prefixed with rc::

See: Google Privacy Policy

Payment Cookies (Stripe)
  • __stripe_mid – Expires after 1 year
  • __stripe_sid – Expires after 30 minutes

More about Stripe cookies: Stripe Cookies Policy

Managing Cookies

Most browsers allow you to manage cookie preferences. You can delete cookies or prevent them from being set by adjusting your browser settings. For help, visit: www.aboutcookies.org

Note that disabling cookies may affect how the website functions.

Policy Updates

If we make significant changes to this policy, we’ll post an update on this page. Continued use of the website will be taken as acceptance of any changes.

Last updated: July 2025